The approved settlement resolves a class action over service disruptions on the exo Deux-Montagnes and Mascouche commuter lines in the winter of 2017-2018. Riders who paid eligible TRAIN/TRAM fares can claim up to $145 per pass, with lower amounts for student and reduced fares; claims are due October 20, 2026.
Benefit Summary
Monthly or annual TRAIN/TRAM fare purchasers: available benefits include Up to $145 monthly or annual pass.
TRAIN/TRAM booklet purchasers: available benefits include Up to $29 per booklet (maximum 3).
The notice does not state an aggregate fund for direct claimant payments.
Available Awards
Monthly or annual TRAIN/TRAM fare purchasers: Up to $145 monthly or annual pass; TRAIN/TRAM booklet purchasers: Up to $29 per booklet (maximum 3)
Who Is Included
You may qualify if you paid for a non-1-trip fare for travel on the Deux-Montagnes and/or Mascouche line and travelled on either line between November 1, 2017, and February 28, 2018.
- Products included: Non-1-trip TRAIN/TRAM fares and TRAIN/TRAM booklets for travel on the Deux-Montagnes and/or Mascouche line. One-trip tickets are excluded from direct Member payments.
- Proof required: All claimants must complete the online form and make the required solemn declarations. Members not previously contacted by email must also provide valid identification showing their date of birth and official proof of address, including postal code, from November 1, 2017, through February 28, 2018. Accepted address documents include notices of assessment, utility or phone bills, pay stubs, bank statements, government letters, certain tax bills, insurance statements, and permanent resident cards; unrelated personal information may be redacted.
Claim and Payment Information
- Claim method: Online form
- Claim deadline: 2026-10-20
- Instructions: Submit the website form and complete the required declarations. People who were not previously contacted by email must also provide identification and qualifying proof of address.
Questions & Answers
Who may receive a direct payment?
You may qualify for a direct payment if you meet all three conditions. You also need to follow the claim process by the deadline.
- You paid for a fare other than a 1-trip ticket.
- The fare was for the Deux-Montagnes and/or Mascouche line.
- You travelled on one or both of those lines between November 1, 2017, and February 28, 2018.
How much could an eligible non-1-trip fare claimant receive?
The amounts in the tables are maximums, not guaranteed payments. The notice also does not clearly say whether someone who bought both a pass and booklets may claim both types of payment.
- Monthly or annual TRAIN/TRAM fares: the listed maximum ranges from $64 to $145, depending on the location and fare category.
- TRAIN/TRAM booklets: the listed maximum ranges from $12.86 to $29 per booklet, depending on the location and fare category. There is a limit of three booklets per Member.
What do I need to submit, and does it depend on whether I received an email?
Both groups must use the form identified in the notice and meet the deadline. The notice says the claims administrator will verify the information provided.
- If you were previously contacted by email, complete the online form and make the required solemn declarations about your municipality of residence, fare type, and, for booklets, number purchased.
- If you were not previously contacted by email, you must also give your email address and phone number, provide identification showing your date of birth, and provide qualifying proof of address with a postal code.
What documents can I use as proof of address if I was not previously contacted by email?
The document must show your address, including postal code, during the stated period. You may black out information other than your name, address, and document date, such as account numbers and balances.
- Notices of assessment.
- Phone or electricity bills.
- Pay stubs or bank statements.
- Government letters, municipal or school tax bills, home or auto insurance statements, or a permanent resident card.
When is the claim deadline, and when might payment be sent?
The notice does not promise that every claimant will receive the maximum amount shown in the tables.
- Complete all required steps by October 20, 2026.
- Eligible Members with valid, timely claims are to be paid within 60 days after that deadline.
- If the available funds cannot cover all valid claims in full, each payment will be reduced proportionally.
What does the notice provide for people who bought 1-trip tickets?
The $75,000 amount is subject to deductions required by law for the Fonds d’aide aux actions collectives.
- 1-trip tickets do not qualify for the direct Member payment described in the eligibility section.
- The notice instead provides for up to $75,000 to be paid to Trajectoire Québec as indirect compensation for Members who bought one or more 1-trip tickets.
- The notice does not describe an individual claim payment or claim procedure for 1-trip-ticket purchasers.
What happens if I receive a settlement payment?
This release applies to the period from November 1, 2017, through February 28, 2018.
- Receiving a payment fully settles your claims covered by this settlement.
- Members also give up claims against exo and ARTM arising from train delays, cancellations, or service disruptions during the stated period.
Case Details
- Case number: 500-06-000937-181
- Court: Superior Court of Quebec
- Administrator: Services Proactio Inc.
- Official Settlement Website: https://proactio.ca/en/collective-action/
Sources
Claim form, FAQ, deadlines, administrator information
Court-approved notice describing eligibility and benefits