The $4.5 million NGL settlement resolved FTC and Los Angeles District Attorney charges that NGL Labs charged NGL Pro users a recurring weekly fee up to $9.99 without consent. Those who paid for NGL Pro from January 2022 to July 2024 with unauthorized charges could apply for a refund; claims closed April 6, 2026.
Benefit Summary
Eligible class members: available benefits include Payment amount varies.
Available Awards
See benefit details
Who Is Included
You may apply if you paid for NGL Pro between January 2022 and July 2024 and experienced unauthorized charges. People under 18 need a parent or guardian to complete the claim form.
- Products included: NGL Pro
- Purchase window: Between January 2022 and July 2024
- Proof required: The notice does not specify documents needed to prove monetary losses. It says all claims will be reviewed before eligibility is determined.
Claim and Payment Information
- Claim method: Online claim form
- Claim deadline: 2026-04-06
- Instructions: Submit a claim online. The administrator will review claims before deciding eligibility.
Questions & Answers
Does submitting a claim guarantee a refund?
A claim must be submitted for review. The notice does not say that everyone who files will be approved.
- File a claim online by April 6, 2026.
- The administrator will review the claim before deciding whether you qualify.
- Filing the form does not guarantee that you will receive a refund.
Does the notice say what proof I need to submit?
The notice does not explain what documentation, if any, you will need to submit with the online claim. It only states that claims will be reviewed.
- The notice does not list receipts, bank statements, screenshots, or other required supporting documents.
- It says claims will be reviewed before eligibility is determined.
What if the person seeking a refund is under 18?
A person under 18 is not barred from seeking a refund, but they cannot complete the claim form themselves.
- Someone age 18 or older may complete the form.
- For someone under 18, a parent or guardian must complete the form.
How much could an approved claim pay?
The notice does not say how much any individual will receive. Approval alone does not establish a particular payment amount.
- There is no stated fixed refund amount.
- The amount of an approved payment depends on several factors, including the number of claims filed.
When are payments expected?
The notice gives an expected year, not a guaranteed payment date.
- Payments are expected to be mailed in 2026.
- No mailing date has been set.
Do I have to pay a fee to file or get a refund?
The notice says the FTC does not charge a fee to file a claim or receive a refund.
- Do not pay anyone to file a claim or obtain a refund.
- The notice warns that claims of special access or a guaranteed FTC refund in exchange for a fee are scams.
Where can I get help with my claim?
The notice provides these contacts for more information or help with a claim.
- Call the administrator at 1-800-351-7161.
- Email [email protected].
Case Details
- Official Settlement Website: https://nglrefund.com/submitclaim
Sources
Claim form, FAQ, deadlines, administrator information
Court-approved notice describing eligibility and benefits