The proposed $2,037,751.46 settlement covers people who used the LiveHealth Online appointment booking tool. Class members who file a valid claim share the fund pro rata, estimated at approximately $51.14 to $102.29, and claims are due October 30, 2026. The court has not yet approved it.
Benefit Summary
Eligible booking-tool users: Covered users who submit a valid claim and do not opt out.
Approved claimants receive equal shares of the money available for payments. The notice estimates about $51.14 to $102.29 per person. This is an estimate rather than a guaranteed amount or maximum; the number of approved claims affects the payment.
The fund also pays court-approved legal fees and costs, notice and administration expenses, and the representative award. These deductions reduce what remains for members.
Available Awards
Est. $51.14-$102.29
Who Is Included
The notice covers people in the United States who used the appointment-booking tool on LiveHealth Online's website, iPhone app or Android app between October 2024 and August 2025. Simply visiting the site is not the stated requirement. The official claim portal uses U.S.-resident wording and lists additional exclusions; see the source note below if that affects you.
- Proof required: No receipt or loss documentation is listed on the claim form. Give your contact and payment details and sign a statement confirming qualifying use of the booking tool. Claims can be checked or audited; eligibility still matters.
Claim and Payment Information
- Claim method: Online or mail
- Claim deadline: 2026-10-30
- Instructions: Submit the signed claim online by October 30, 2026, or mail it postmarked by that date to LiveHealth Online Settlement, c/o Settlement Administrator, PO Box 25226, Santa Ana, CA 92799-9958. Online filing uses the LoginID and PIN from your notice. Choose PayPal, Venmo or a mailed check and keep a copy.
Questions & Answers
Does using LiveHealth Online automatically qualify me?
The stated activity is using the appointment-booking tool, not just browsing the website or having an account. The notice names the website, iOS app and Android app and gives the covered period as October 2024 through August 2025. It does not supply exact start and end days within those months.
Does the claim portal add eligibility restrictions?
The notice says people in the United States; the portal describes U.S. residents. The portal also excludes the presiding judges and their families, Amwell and specified related companies and personnel, people who opt out, and representatives or successors of excluded people. These details are not spelled out in the notice's short class definition.
If residency wording or an exclusion affects you, ask the administrator before deciding whether to claim. Source checked September 8, 2026: https://livehealthonlinesettlement.com/form/claim . Contact (888) 369-3797 or [email protected].
Do I need receipts or proof that I lost money?
The official claim form asks for contact details, a payment choice and a signed statement that you used the booking tool in the covered period. It does not ask you to document a financial loss. Sign only if the statement is true; the form warns that claims may be audited or reviewed.
Form checked September 8, 2026: https://cw.simpluris.com/docs/public/downloads/APC3/CLAIM_FORM .
How do I file and choose a payment method?
File through the official claim portal with your LoginID and PIN, or complete and mail the printable form. The form confirms an October 30, 2026 online-submission or mail-postmark deadline. Its mailing address is PO Box 25226, Santa Ana, CA 92799-9958.
Choose PayPal, Venmo or a paper check. If your credentials are missing or your contact details change, contact the administrator. Portal and form checked September 8, 2026: https://livehealthonlinesettlement.com/form/claim and https://cw.simpluris.com/docs/public/downloads/APC3/CLAIM_FORM .
Is the estimated $51.14 to $102.29 guaranteed?
No. Payments depend on approved claims and the money left after approved deductions. The range is the notice's estimate, not a promise that every claimant will receive at least $51.14 or no more than $102.29.
When will I be paid, and do checks expire?
The notice says payments go out 45 days after final approval and completion of any appeals. That does not mean 45 days after the hearing if approval or appeals are still unresolved. Paper checks expire 180 days after they are issued.
How do I leave the settlement or object?
To leave, send a signed written request giving your name, address, the case name and number, and a clear statement that you want to be excluded. Mail or deliver it by October 30, 2026 using notice Question 14 and the current administrator address. Leaving means no payment from this settlement.
To object while staying in the class, file with the court and send copies to both sides' lawyers by the October 30 deadline. Question 17 contains the full checklist and addresses, including supporting material, membership basis, any assisting lawyers, signature and required history of earlier class-action objections. Follow those complete instructions.
The notice allows members to ask permission to speak at the hearing even without a written objection. A properly filed written objection can be considered without attending.
How much may lawyers and the representative receive?
Counsel may seek no more than one-third of the fund for the fees, costs and expenses described in the notice, subject to the court's decision. The representative may seek up to $5,000. Approved amounts come from the fund.
The notice says the fee request will be posted by October 16, while the current FAQ says October 15, 2026. Check the documents page for the actual filing. Sources checked September 8, 2026: notice Question 17 and https://livehealthonlinesettlement.com/faq/ .
Where is the January 15 hearing?
The scheduled time is January 15, 2027 at 9:00 a.m., Department 8A. The notice and website FAQ 8 give 500 G Street, while website FAQ 19 gives the Hall of Justice at 813 6th Street, Sacramento. Confirm the location with the administrator before travelling.
The notice and FAQ also offer remote participation, but use their current instructions and confirm the link before the hearing. Attendance is optional. Sources checked September 8, 2026: notice Question 19 and https://livehealthonlinesettlement.com/faq/ .
What happens if I do nothing?
No claim means no payment. Unless you validly exclude yourself, final approval still releases the covered claims against Amwell and the affiliates identified in settlement agreement Section 1.24. Read the agreement for the full legal scope.
Other Important Dates
- Exclusion deadline: 2026-10-30
- Objection deadline: 2026-10-30
- Final approval hearing: January 15, 2027 at 9:00 a.m.
- Hearing location: Department 8A, Sacramento Superior Court. Official materials list different street addresses; confirm before attending (see Questions & Answers).
Case Details
- Total settlement fund: $2,037,751.46
- Case name: Polk v. American Well Corp.
- Case number: 25CV026746
- Court: Superior Court of California, County of Sacramento
- Administrator: Simpluris
- Official Settlement Website: https://livehealthonlinesettlement.com/
Sources
Claim form, FAQ, deadlines, administrator information
Court-approved notice describing eligibility and benefits