$2.04M LiveHealth Online Privacy Settlement

American Well agreed to a $2,037,751.46 settlement over allegations that its LiveHealth Online appointment-booking tool disclosed users' medical information and confidential communications to third parties without permission. American Well denies violating any law.

deadline October 30, 2026

no proof No supporting documents

with proof Valid claim form required

status Proposed

Note: This is an informational summary only. Official terms, full details, and claim forms are on the administrator site and court documents.

Benefit Summary

Eligible class members who submit valid claims will receive equal pro-rata shares of the net settlement fund, estimated at approximately $51.14 to $102.29. Actual payments depend on the number of valid claims and deductions for administration, notice, attorneys' fees and costs, and the service award.

Maximum Award

Varies; equal pro-rata share of the net $2,037,751.46 fund, estimated at approximately $51.14 to $102.29

Who Is Included

All people in the United States who used the appointment-booking tool on the LiveHealth Online website, iOS app, or Android app between October 2024 and August 2025.

Proof required: No supporting documents are specified in the notice. A valid claim form is required; online claimants may use the notice login ID and PIN.

How to File a Claim

Claim method: Online or Mail
Claim deadline: 2026-10-30
Instructions: Submit a valid Claim Form online or print and mail the paper form by October 30, 2026. Payment may be made by check, PayPal or Venmo after final approval and any appeals.

Case Details

Case name: Polk v. American Well Corp.
Case number: 25CV026746
Court: Superior Court of the State of California for the County of Sacramento
Official Settlement Website: https://livehealthonlinesettlement.com/

Sources