Gateway Community Services Data Incident Settlement

The settlement class is based on receiving Gateway’s data-incident notice, not simply on believing your information may have been exposed.

• Living people in the United States who received Gateway’s notice that their private information was affected by the April 2025 Data Incident.
• You are excluded if you are a Gateway director, officer, or agent; a governmental entity; the assigned judge, that judge’s immediate family, or court staff; or if you properly opt out.

All Class Members may enroll in the medical-monitoring service. The notice says enrollment codes were sent by postcard. If you no longer have your code, contact the Settlement Administrator. It does not clearly spell out whether enrollment also requires a Claim Form.

• Three years of CyEx Medical Shield Complete.
• Up to $1 million in medical identity theft insurance.
• Monitoring for healthcare insurance ID exposure, Medical Record Number exposure, and unauthorized Health Savings Account spending.
• Access to a fraud resolution agent if suspicious activity occurs.

You can claim one cash-payment option, not both. The notice says you may enroll in medical monitoring as well as claim a cash-payment option.

• Cash Payment A: reimbursement of up to $5,000 for qualifying documented out-of-pocket losses.
• Cash Payment B: a one-time alternative payment expected to be $75, though it may be higher or lower based on the total claims filed.

Cash Payment A can reimburse qualifying losses up to $5,000. It is not a flat payment.

• The loss must be an actual out-of-pocket loss caused by the Data Incident.
• It must have occurred from April 11, 2025 through January 25, 2027.
• Examples include identity-theft or fraud losses, certain credit-related fees, replacement-ID costs, and postage used to contact banks.
• You cannot claim an expense already reimbursed by someone else.

Supporting documents are required for Cash Payment A. By contrast, the alternative cash payment does not require proof or an explanation.

• Send records such as bank statements or receipts showing the amount you spent or lost.
• The materials should show that the expense resulted from the Data Incident.
• Notes or papers you created yourself can help explain other proof, but cannot be the only proof.

The notice does not say in advance what the final alternative payment will be. Both the number and value of claims can affect payment amounts.

• The expected $75 amount is not guaranteed.
• All cash payments together are subject to a $250,000 cap.
• If the value of claimed payments exceeds that cap, payments will be reduced proportionally.

A claim is needed to receive a cash payment. Be sure to include documentation if you seek Cash Payment A.

• Submit online by January 25, 2027.
• For a mailed claim, send a completed and signed Claim Form, including supporting documentation, postmarked by January 25, 2027.
• You can submit online or download a form and mail it to the Settlement Administrator.

The notice does not provide a specific payment date. Court approval alone does not mean payments will be sent immediately.

• The final approval hearing is scheduled for February 23, 2027, at 1:30 p.m. Eastern Time, by Zoom.
• Even if the court approves the settlement, appeals may occur.
• Payments are to be distributed after final approval and after any appeals are resolved.

Opting out means leaving the settlement. It is different from objecting to the settlement while remaining in it.

• To opt out, send a written Request for Exclusion by January 25, 2027.
• It must identify the case; include your full name, mailing address, phone number, email address, and personal signature; and say that you want to be excluded.
• If you opt out, you cannot receive settlement benefits, but you keep any rights you may have to bring your own case about these issues.

An objection tells the court why you think the proposed settlement should not be approved. It does not remove you from the settlement, and you may still file a claim for benefits.

• You may object only if you stay in the settlement.
• File a complete objection with the Clerk of Court by January 25, 2027.
• Also send copies to the Settlement Administrator, Class Counsel, and Gateway’s counsel.
• The notice lists detailed information that an objection must contain, including your reasons, contact information, signature, and specified information about prior objections.