This proposed settlement concerns allegations about delivery-related fees charged on FTD.com and Proflowers.com. Eligible customers must submit a claim to request a benefit. FTD denies wrongdoing, and the Court has not decided who is correct.

Benefit Summary
Eligible class members: choose one: $5 Cash Award or $15 FTD Voucher.
The notice says attorneys’ fees, litigation costs, and notice and claims-administration expenses will be paid separately from Class Member benefits and will not reduce those benefits.
Available Awards
$5 Cash Award OR See benefit details
Who Is Included
You may be a Settlement Class Member if you were in the United States and ordered flowers or other products for delivery through FTD.com or Proflowers.com from January 29, 2021 through January 29, 2025, and were assessed and paid a delivery, shipping, handling, or service fee.
- Products included: Flowers and other products ordered for delivery through FTD.com and Proflowers.com.
- Purchase window: January 29, 2021 through January 29, 2025
- Proof required: Submit a valid Claim Form, read its instructions, complete it, and sign it. The notice does not state that documents supporting a purchase, fee, or loss are required for payment.
Claim and Payment Information
- Claim method: Online, email, or U.S. mail
- Claim deadline: 2026-11-13
- Instructions: Complete, sign, and submit a valid Claim Form online, by email to the Settlement Administrator, or by U.S. mail. Mailed forms must be postmarked by the deadline.
Questions & Answers
What can I choose if I make a valid claim?
What can I choose if I make a valid claim?
- Choose one benefit: a $5 cash award or a $15 voucher for use on the FTD Websites. You cannot receive both under this notice.
- The voucher is for one use only. It cannot be transferred or exchanged for cash, can be used toward taxes and fees, cannot be used with other offers, and expires 12 months after it is issued.
How do I request a cash award or voucher?
How do I request a cash award or voucher?
- Submit a valid Claim Form by November 13, 2026.
- You may submit it online, by email to the Settlement Administrator, or by U.S. mail. A mailed form must be postmarked by the deadline.
- The notice says to complete and sign the form and follow its instructions. It does not state in the notice itself whether the form will require purchase or fee documentation.
When could awards be sent?
When could awards be sent?
- No awards will be made unless the Court approves the settlement and any appeals are final.
- The approval hearing is scheduled for December 23, 2026, at 11:30 a.m. The notice warns that appeals can take more than a year to resolve.
How do I opt out, and what does that change?
How do I opt out, and what does that change?
- To leave the settlement, mail a signed exclusion request postmarked by November 13, 2026.
- The request must say that you want to be excluded from the Ciampi v. FTD, LLC settlement and include your name, address, email address, phone number, and personal signature.
- If you exclude yourself, you will not receive a cash award or voucher. You also cannot object to the settlement, but you will not be bound by the settlement's release of the covered claims.
What happens if I do nothing?
What happens if I do nothing?
- If you remain in the Settlement Class and do nothing, you will not receive a benefit.
- Unless you opt out, you will give up the right to bring, continue, or join another lawsuit against FTD about the delivery, shipping, handling, or service-fee claims covered by this settlement.
Can I object instead of opting out?
Can I object instead of opting out?
- You may object only if you stay in the Settlement Class; someone who opts out cannot object.
- Mail a written objection to the Settlement Administrator, postmarked by November 13, 2026. The notice requires detailed information about your purchase, your reasons for objecting, supporting papers, witnesses, prior objections, whether you plan to attend, and a signed declaration under penalty of perjury.
- The hearing is virtual. You do not have to attend for a timely written objection to be considered. If you want to speak at the hearing, say so in your objection.
Other Important Dates
- Exclusion deadline: 2026-11-13
- Objection deadline: 2026-11-13
- Final approval hearing: December 23, 2026 at 11:30 a.m.
- Hearing location: Virtual Courtroom
Case Details
- Case name: Ciampi v. FTD, LLC
- Case number: 2026-013840-CA-01
- Court: Circuit Court of the Eleventh Judicial Circuit in and for Miami-Dade County, Florida
- Official Settlement Website: https://www.FTDdeliveryfeesettlement.com
Sources
Claim form, FAQ, deadlines, administrator information
Court-approved notice describing eligibility and benefits