Carter Credit Union Data Breach Settlement: Cash and Monitoring

The notice defines the class based on whether a person’s PII was compromised, not simply on whether they were a credit-union customer. If you are unsure, the notice says you can contact the Settlement Administrator for free help.

• The class covers people whose personally identifiable information (PII) was compromised in Carter Credit Union’s data incident beginning on or about June 25, 2025.
• The credit union and its officers, directors, and related companies are excluded. The parties’ attorneys, and the judge, the judge’s family, and court staff are also excluded.

You may request credit monitoring along with one cash option. The two cash options cannot be combined: choosing the $50 payment means choosing it instead of any other cash payment option. You can also request monitoring alone. The insurance coverage is not a cash award.

• Three years of CyEx Financial Shield Complete credit monitoring, which includes $1 million in financial fraud insurance and access to a fraud-resolution agent.
• Either up to $2,500 for qualifying documented out-of-pocket losses or a $50 alternative cash payment.

Examples listed in the notice include identity-theft or fraud losses, credit-report or credit-freeze fees, ID replacement costs, and postage used to contact banks. These examples do not remove the need to show the loss was connected to the incident.

• The loss must be actual, documented, and fairly traceable to the data incident.
• It must have occurred between June 25, 2025, and November 19, 2026.
• The maximum reimbursement is $2,500.
• You cannot recover expenses that someone else has already reimbursed.

No proof or explanation is required for the $50 alternative cash payment.

• Send records such as bank statements or receipts that show how much you lost or spent.
• The records should also show that the expense was caused by the data incident.
• You may include your own notes or papers to explain other evidence, but those materials alone are not enough.

For an online claim, submit by November 19, 2026. For a mailed claim, the completed and signed form, including supporting documents, must be postmarked by November 19, 2026.

• Submit a Claim Form online.
• Or download a printable form and mail it to the Settlement Administrator.
• You can also request a paper form by phone, email, or mail.

The final approval hearing is scheduled for November 30, 2026, at 9:30 a.m. Central Time. The hearing date and time can change.

• The court must first grant final approval.
• Appeals may be filed after approval, and the notice does not say whether that will happen or how long any appeal would take.
• Payments are to be distributed after final approval and after any appeals are resolved.

To receive a benefit, you must submit a valid and timely Claim Form.

• You will not receive a settlement benefit.
• Unless you opt out, you remain part of the settlement.
• You give up the right to bring or join another lawsuit against Carter Credit Union concerning the issues covered by the settlement.

Opting out means leaving the settlement. You will receive no settlement benefit, but keep any rights you may have to sue Carter Credit Union yourself about the legal issues in this case.

• Send a written Request for Exclusion to the Settlement Administrator, postmarked or submitted by October 20, 2026.
• Include the case name and number, your full name, mailing address, telephone number, email address, personal signature, and a statement that you want to be excluded.
• You may exclude only yourself, not another person.

Objecting does not remove you from the settlement. You may still file a claim for benefits if you object. See notice question 16 on pages 7-8 for the complete required information and filing/copy addresses.

• Only class members who do not opt out may object.
• File a complete written objection with the Clerk of Court by October 20, 2026.
• Send a copy to the Settlement Administrator.
• The objection must include your contact information, reasons and any supporting material, information about objections you or your lawyer made in other cases during the past four years, whether you want to speak at the hearing, and your signature.

You do not have to attend. If you object, the court can consider a timely filed objection even if you do not appear. A class member or their lawyer may ask permission to speak at their own expense.

• The hearing is scheduled for November 30, 2026, at 9:30 a.m. Central Time.
• It is scheduled at the 1st Judicial District Court, Parish of Caddo, 501 Texas St, Shreveport, Louisiana 71101.
• The court will decide whether to approve the settlement and will consider objections.

Mail to Carter Credit Union Data Incident Settlement, c/o Settlement Administrator, P.O. Box 25226, Santa Ana, CA 92799-9958, postmarked by November 19, 2026.

The official claim page additionally allows the completed form and supporting documents to be emailed to [email protected] by November 19, 2026. This email option is stated at https://www.ccudatasettlement.com/form/claim, checked September 10, 2026; the retained notice describes online and postal claims.