Amazon Return Policy Settlement: Who Gets Paid and How

The notice describes the overall Settlement Class but does not explain how it decides whether a person is in Subclass A or Subclass B. It directs people who are unsure about their class or subclass to the Settlement Administrator.

• You must have initiated an Amazon return or requested a refund for a physical product sold through Amazon.com and received in the United States during the stated period.
• The problem must have involved a missing, late, or incorrect refund, or a later incorrect charge for the item involved in the return.
• Some people and transactions are excluded, including timely opt-outs, Amazon and its employees and agents, the U.S. government, and certain purchases from Amazon affiliates or subsidiaries.

The $309.5 million Common Fund is not all reserved for customer payments. It also covers settlement administration and other court-approved settlement expenses.

• Subclass A receives 92.7% of the Net Settlement Fund. Payments are based on unpaid transaction amounts plus a proportional amount for potential prejudgment interest.
• Subclass B receives 7.3% of the Net Settlement Fund. Eligible claimants’ payments are based proportionally on unpaid transaction amounts and potential prejudgment interest.
• A person in both subclasses may receive both payouts, which may be combined into one payment. The notice does not give an individual payment estimate.

The notice does not explain how Amazon assigns people to Subclass A or Subclass B. Contact the Settlement Administrator if you are unsure which instructions apply.

• Subclass A members do not file a claim. They should select a preferred payment method on the settlement website within 105 days after final approval.
• Subclass B members must submit an eligible claim online or mail a completed form postmarked by December 1, 2026.
• Subclass B claimants may submit supporting documentation online or mail it with the form.

Amazon has implemented or agreed to implement several operational measures by the settlement’s Effective Date. The measures have stated durations and may be reasonably modified for operational, fraud, abuse, compliance, or legal reasons described in the notice.

• Monitor return processing against Amazon’s published return timelines for 18 months.
• Review and troubleshoot technical issues that prevented refunds or caused erroneous later charges for 18 months.
• Use automatic and, when needed, manual reprocessing for certain approved refunds still incomplete after 30 days for 18 months.
• Send certain approval, denial, and delayed-grading messages, and take stated steps for qualifying returns not graded within 90 days.

Opting out means leaving the settlement. It preserves the ability to pursue released claims separately, but gives up settlement benefits. Objecting means staying in the settlement and telling the Court why you oppose it.

• Submit the online opt-out form or mail a personally signed request postmarked by December 1, 2026.
• The request must include the identifying and contact information and clear exclusion statement listed in the notice. Phone or email requests are not accepted.
• A person who opts out cannot object to the settlement.

Everyone who stays in the settlement gives up the released claims described in the settlement documents. The payment result depends on the assigned subclass.

• Subclass A members will automatically receive a payment.
• Subclass B members will not receive a payment unless they submit an eligible claim.
• Both groups remain bound by the settlement and release the covered claims unless they opt out.

The Court must approve the settlement and any appeals must be resolved before payments are issued. The hearing date or time may change, so check the official settlement website for updates.

• The Final Approval Hearing is scheduled for March 16, 2027, at 10:00 a.m.
• The scheduled location is 700 Stewart Street, Suite 16128, Seattle, Washington 98101.
• Attendance is optional. A person who wants to speak must follow the objection instructions.